• Visit the Customer Area tab on the website.
• Apply for New Connection Request with the relevant documents.

Upon receiving an SMS or Email with your Contract No., you may proceed to the New Registration page and complete the process.

• Login with your credentials and click on My Profile.
• Select the Update Customer Information tab and update your details.

• You may visit the Customer Area tab on the website and select Disconnection & Final Billing Request.
• Alternatively, you may login and select Disconnection & Final Billing Request.

• Once the service is disconnected the following actions will take place:
  • Final invoice outstanding will be adjusted against security deposit for refund (if any).
  • Login account will be immediately deactivated.

• Payments for refund (if any) will be processed within 10 working days from the date of disconnection of the service.
• Refunds will be done only through the cheque. 
• Refund of security deposit cheque will be only issued under the registered customer’s name.
• Refunds cheques should be collected from Al Fahidi office. Kindly present a valid identification document. Kindly visit the Contact us page for the location.
• Cheque will be valid for 6 months from the date of issue. 

• Call 050-4515942 or in case of emergency contact 997 (Fire Department).
• Shut the main gas valve and open the windows for ventilation. Do not turn on or off any electrical switch.

Kindly contact our Customer Care team. (Keep your Contract Number and registered Emirates Id handy for the team to help)

Kindly contact the Customer Care team.

• Online
• Bank Transfer
• Cash or Cheque at the Al Fahidi Gastech office. Click here for location.

Kindly email customersupport@alfahidi.com